About Us
What We Do
Making Government Services Simple, Secure, and Digital!
The ICT Authority is dedicated to bringing government services online so that citizens and businesses can access them quickly, safely, and conveniently. From certified documents to payments and verification services, we make it easier to interact with government from anywhere, at any time.
What we do
We partner with all public bodies to modernize services, reduce duplication, and ensure that every Jamaican can benefit from a government that provides critical digital services 24-7, responsive, and future ready.
Our Story
Amidst rapid global digital change, the Government of Jamaica acted swiftly on the need to broaden and redefine the scope and impact of its ICT operations. The journey to creating a future-ready organization to drive national digital transformation began in 2019 at the Ministry of Science, Energy and Technology (MSET). The new organization was to be established through a merger of the former eGov Jamaica Limited and the Office of the Chief Information Officer (OCIO).
The entities transitioned to the ICT Authority on April 2, 2025, as a statutory body under the Office of the Prime Minister (OPM) with a critical digital enablement and transformation mandate supported by legislation [ICT Authority Act (2019)]. We are an agile organization that has responded effectively to significant transformation throughout our history, transitioning from a single client operation as Fiscal Services Limited (1985-2013) to having responsibility for all of government as eGov Jamaica Limited.
We are proudly branded JAMICTA by staff. Guided by our core values, we are today the drivers of digital transformation to enhance public service delivery in Jamaica. Our main functions are:
– Providing shared services.
-Offering support and strategic guidance to MDAs to develop and implement ICT projects and initiatives.
-Establish and encouraging compliance to policies, standards and guidelines (PSGs).
-Streamlining and maximising the return on investment on the GoJ’s ICT spend.
Agile, Transparent, Secure: That’s us.
Adapting quickly to emerging technologies and policy shifts, we aim to deliver citizen-centric services to drive digital transformation.
Digital for Good: Our Corporate Social Responsibility Commitment
At the ICT Authority, our CSR is about harnessing digital power for the greater good. We champion digital inclusion, environmental sustainability, and data ethics to build a smarter Jamaica for all.
Our Guiding Principles
Mission
The ICT Authority will enable effective and efficient interaction of the GOJ with it’s citizens and business through harnessing the power of ICT.
Vision
The ICT Authority will provide high quality innovative and reliable ICT Solutions and services to enable MDAs and the GOJ to achieve excellence and transformational value.
Core Values
How We Are Funded
ICTA is funded by the Government of Jamaica, with additional support from partnerships and special projects that help drive digital growth across the country.
Service Catalogue
Infrastructure Design & Deployment
Our ICT Infrastructure Design and Deployment services plan and implement IT systems that align with business goals and drive efficient digital operations, delivering data‑center, cloud, and network services. This approach ensures reliable, scalable infrastructure that strengthens business resilience and continuity.
We provide:
• Data Centre Services
• Cloud Services
• Network Services
Digital Solutions (Acquisition)
Our Solutions Acquisition and Development services support the sourcing, design and development of technology-driven solutions that improve efficiency, enhance processes, and address business needs. These services are guided by national priorities and digital transformation goals and include enterprise architecture, software development, business analysis, analytics, and ICT project delivery.
We provide:
• Enterprise Architecture
• Software Development Services
• Business Analytics & Intelligence Services
• ICT Projects
• Business Analysis
ICT Consultancy & Business Advisory Services
Our ICT consultancy and business advisory services deliver expert guidance to help MDAs strategically use technology to achieve their objectives. These services support informed decision-making, optimized investments, risk management, and the successful implementation of initiatives that improve efficiency, innovation, and service delivery.
We provide:
• ICT Assessment
• ICT Procurement
• ICT Project Management
• Business Process Optimisation
• ICT Strategic Planning
• Enterprise Advisory
Digital Governance Services
Our Digital Governance services encompass the policies, standards and enabling technologies used by the ICTA, aligned with the Government of Jamaica’s regulatory and accountability frameworks, to deliver online services, manage digital assets, and promote transparency, efficiency, and effective public sector operations.
We provide:
• Strategic Planning
• Policies, Standards & Guidelines
• National Portals (GOJ)
• Data Governance
Digital Payment Services
Our Digital Payment Services deliver secure, reliable, and convenient platforms that enable online and electronic payments between government, individuals, and businesses, including mobile and digital wallets, bank transfers, and payment gateway solutions.
We provide:
• Digital Payments
Digital Trust & Identity Services
Our Digital Trust Services delivers systems and frameworks that secure digital interactions with the government. These services ensure online transactions and digital services are confidential, reliable, and trustworthy.
We provide:
• TLS/SSL Certificates
International Certifications
ICT Authority has earned ISO 27001:2022 – the certification in Information Security Management System
ICT Authority has earned ISO9001:2015 – the certification in software engineering quality management systems.
Core Service Delivery Teams
Our Contribitions
See our most recent accomplishments
2025
- Award 1
- Award 2
2024
- Award 1
- Award 2
Our Quality Policy (ISO9001)
Information and Communications Technology (ICT) Authority is committed to consistently providing products and services that meet or exceed the requirements and expectations of our customers and comply with legislative requirements and industry standards. We achieve this by continually improving our processes and maintaining a cadre of highly skilled, engaged personnel.
Our International Standards
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Our Information Security Policy (ISO27001)
The Information and Communications Technology Authority (ICT Authority) is highly dependent on its information technology systems for the effective delivery of Information and Communication Technology (ICT) services to its clients in the public and private sectors. Constantly changing security threats demand that ICT Authority place an increased focus on security, data privacy and the implementation of appropriate measures to safeguard the information it stores and processes on behalf of its clients. The Board of Directors and Management of ICT Authority, through the development, implementation and continual improvement of its Information Security Management System (ISMS), is committed to preserving the integrity, availability and confidentiality of information against potential threats and risk exposures that could have adverse effects on the organization’s objectives and agreed service levels to its clients. The Board of Directors is committed to ensuring that resources are available to achieve the Information Security objectives of the organization.
Our Structure
Explore the organizational chart to see the structure of the ICT Authority, showing how our teams and leadership are organized to deliver on our mission and national ICT goals.
