Customer Service Charter
ISO Certified
Accessibility Pledge
Our goal is to create digital services that are usable, navigable and accessible for all users.
Our Customer Service Charter
At the ICT Authority, our mandate is to lead and manage the effective development and implementation of ICT strategies, frameworks, and solutions for the Government of Jamaica. This requires technical excellence supported by a strong service culture, where reliability, responsiveness, and professionalism guide every interaction. Our Customer Service Charter reflects our commitment to delivering quality ICT services, strengthening stakeholder partnerships, and ensuring our systems, infrastructure, and teams meet the needs of government and citizens.
