(BASED IN MAY PEN, CLARENDON)
JOB PURPOSE:
Under the supervision of the Manager, Site Support, the Senior Site Support Engineer plays a key role in providing expert technical support to ensure the smooth operation of IT systems and infrastructure within the organization.
KEY RESPONSIBILITIES:
- Installs, configures, and maintains hardware and software systems.
- Monitors and evaluates system performance to ensure efficient operation.
- Troubleshoots and resolves hardware, software, and network connectivity issues.
- Implements systems upgrades and patches to optimize performance.
- Develops and implements backup and recovery processes for data protection.
- Provides technical support and training to end-users on system usage.
- Conducts regular maintenance to ensure systems are up-to-date and secure.
- Manages user accounts and permissions to ensure data security.
- Performs systems audits to identify vulnerabilities and recommend improvements.
- Monitors network traffic and analyzes data for performance enhancements.
- Monitors Uninterruptible Power Supply (UPS) systems.
- Participates in disaster recovery planning and testing activities.
- Conducts system performance tests and optimizes configurations for efficiency,
- Manages system upgrades and migrations to newer platforms.
- Provides on-call support to address critical system issues outside of regular hours.
- Conducts periodic security assessments and vulnerability scans.
- Monitors server and network availability and performance.
- Troubleshoots and resolves issues related to network connectivity and bandwidth.
- Implements disaster recovery solutions to minimize downtime.
- Conducts regular security audits and addresses vulnerabilities.
- Provides training and guidance to end-users on best practices for system usage.
- Implements and maintains antivirus software and intrusion detection systems.
- Provides technical expertise in the evaluation of new IT solutions.
- Troubleshoots and resolves issues related to virtualization and cloud services.
REQUIREMENTS:
- Bachelor’s Degree in Computer Science, Information Technology or related field.
- Three (3) years’ related work experience.
- Professional certifications in CompTIA A+, Network+, Security+ Microsoft Certified Solutions Associate (MCSA).
- The position is a travelling role. The successful candidate must possess a valid Driver’s Licence, possess a reliable motor vehicle, and be willing to travel daily to client locations in the performance of their duties.
- Applicants must reside in the area or be willing and able to relocate at their own expense, if required.
DESIRED COMPETENCIES
- Excellent communication skills
- Excellent time management skills
- Exceptional problem-solving abilities
- Excellent customer service skills
- Strong analytical skills
- High level of professionalism and integrity
- Proficient in diagnosing and resolving hardware and software issues.
- Skilled in configuring and maintaining network devices, e.g., routers, switches, and access points.
- Experienced in deploying and managing virtual technologies, i.e., VMware/Hyper-V.
- Knowledgeable in implementing security measures such as firewalls and Antivirus software.
- Competent in monitoring and optimizing server performance.
- Proficient in performing data backups and implementing disaster recovery strategies.
- Skilled in conducting IT Audits and compliance assessments.
- Knowledgeable of electrical principles.
The salary is J$4.82 million per annum plus any benefits attached to this position.
Applications should be sent no later than Friday, July 24, 2026, to:
Director – Corporate Services Division
ICT Authority
235b Old Hope Road
Kingston 6
email: recruitment@icta.gov.jm
We thank all applicants for their interest in this career opportunity. Kindly note, however, that only shortlisted candidates will be contacted.
