Services

Services & Solutions

Taking Jamaica to new heights by investing in our reliable and efficient technology solutions.

The ICT Authority is your trusted partner in driving Jamaica’s digital transformation, with a focus on IT management, data security, and cloud technology. Our goal is to enhance the efficiency and effectiveness of government services, helping to save time, reduce costs, and improve service delivery for all Jamaicans.

Comprehensive ICT Services for the GOJ

At the ICT Authority, we offer truly comprehensive services designed to meet the diverse needs of the public sector and private enterprises. With our experience and expertise, we deliver integrated ICT solutions that support a smarter, more connected Jamaica.

While some service providers may focus on specific aspects, we ensure that your organization receives a complete, seamless ICT experience, so you can focus on growth and innovation. Explore our full range of services below.

ICT Consultancy Services

Provides ICT consultancy to MDAs including strategy support, business analysis, process optimization, data management, and assessment of business cases to enhance service delivery.

Software Development

Offers custom software development, SaaS, COTS deployment, mobile and web solutions, GovMail services, and support for innovation, social media, and release management for MDAs.

Policy Frameworks

Develops ICT policies, standards, and guidelines including mobile governance, open data, website content, social media, and procurement to promote consistency and efficiency in government services.

Enterprise Architecture

Develops the National Enterprise Architecture Framework and provides training, strategic planning, and oversight to strengthen ICT alignment and capacity across government ministries and agencies.

Networking Services

Delivers secure, reliable network connectivity through GovNet, including DNS, LAN, IP services, and continuous network monitoring for government entities.

BI & Analytics

Provides business intelligence and data analytics as both a service and project-based support to enable informed decision-making across government entities.

Strategic Planning

Assists GoJ with ICT e-Governance strategy, national project budgeting, and client surveys to identify and plan service improvements across government agencies.

Budgeting & Forecasting

We assist MDAs with project budgeting, RFP/RFQ preparation, enterprise license procurement, master agreements, and vendor management to ensure efficient ICT investment and delivery.

CIRT

Monitors, detects, and responds to cybersecurity threats through vulnerability scans, incident management, and analysis of security events affecting government IT infrastructure.

InfoSec Management

Develops IT security standards and frameworks, and provides governance, risk management, compliance services, and audit support to strengthen government cybersecurity posture.

PMO Services

Delivers project and programme management support to MDAs, including strategic reviews, key project execution, and SLA monitoring to ensure effective service delivery.

Cloud Services

Provides cloud-based solutions including IaaS, SaaS, and PaaS to support scalable, secure, and efficient digital service delivery across government entities.

People Services

Provides ICT training for government employees and promotes digital awareness among citizens to encourage adoption of citizen-centric e-Government services.

ICT Governance

Ensures effective oversight and alignment of ICT projects with national goals through structured governance frameworks and best practices..

Workforce Development

Supports workforce planning by estimating and sizing human resource needs for ICT programmes and projects within the ICT Authority.

Data Center Services

Provides dedicated private Cloud solutions; Shared Hosting and Business Continuity Services, tailored to your needs.

Why choose our services?

Our services give businesses a competitive edge by enhancing efficiency and fostering stronger relationships with customers and clients. By opting for our tailored IT solutions, you can streamline operations and meet your unique business goals with confidence. We offer flexible, customized services designed to align with your specific needs and drive success.

Get in touch
Contact us

Partner with Us for Comprehensive IT

We’re happy to answer any questions you may have and help you determine which of our services best fit your needs.

Call us at: 1-876- 927-1125
Your benefits:
  • Client-oriented
  • Independent
  • Competent
  • Results-driven
  • Problem-solving
  • Transparent
What happens next?
1

We schedule a call at your convenience 

2

We do a discovery and consulting meeting 

3

We prepare a proposal 

Schedule a Free Consultation